Crowns
To learn more about crowns redemption please click here.
Order Status
How do I look up the status of my order?
To check the status of your order, first, navigate to the account icon located in the upper right-hand side of the website. If you already have an account, log in using your credentials. If you haven't created an account yet, select "create an account" and follow the prompts to set up your account. Once logged in, you will find an option to view your order history. Click on this section to access detailed information about your orders, including their current status. This process allows you to conveniently track and monitor the progress of your orders through your account on the website.
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s); we will, of course, also issue a refund to your credit card for any items we cannot ship.
Can I change or cancel my order after it is placed?
Unfortunately, we are unable to cancel your order once it has been placed. However, if you discover an issue with the shipping address, please contact us, and we will do our best to assist you. It's important to note that while we will make every effort to accommodate address changes, we cannot guarantee that they can be made.
Returns
Can I return or exchange an item I’ve purchased?
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase. You can return or exchange your product for store credit, a different size, or a refund to the original payment method. To initiate a return or exchange, please visit our Returns & Exchanges Portal.
What items are final sale?
All clearance and made-to-order items are final sale and cannot be exchanged or returned. Final sale items will be clearly noted on their product pages.
Shipping
When will my order ship?
At our warehouse, the processing times for each item in your order may vary. For most in-stock orders, you can expect them to be shipped within 3-5 business days after placing your order, unless otherwise specified on our website. It's important to mention that we do not ship orders on weekends or on the following US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day. If your order is shipped via USPS, it will also not be shipped on holidays observed by the US Postal Service, such as President’s Day and Martin Luther King Day, among others.
For made-to-order products please allow up to 14 business days for delivery. This item will be shipped separately from other items in your order.
How quickly are orders delivered after shipment?
Once your order leaves our warehouse, the Shipping Method you select determines how quickly the order will arrive to your doorstep. If your shipping address is a PO Box or an APO/FPO address, your order will be shipped via the US Postal Service. Remember that our warehouse requires 3-5 business days for order processing and UPS does NOT count the day it receives shipping information as a "business day". Thus, expect a UPS Next Day shipment to arrive 3 business days after the order was placed. For 2-Day, look for the package after 4 business days. Note that UPS does not ship to PO Boxes.
Do you ship internationally?
We do ship to select countries. International shipping times can vary by destination. Please keep in mind that orders can take longer due to delays in customs. Orders being deliver to a military base may experience delays due to inbound and outbound processing.
Will I be charged a customs fee for my order?
In-Store
Does DraftKings Shop sell merchandise in-store?